Frequently Asked Questions
Everything you need to know about your NeoPro gear.
How do I choose the correct size for my cycling jersey?
Our gear is designed for a performance 'pro-fit'. We recommend checking our detailed Size Guide on each product page and measuring your chest and waist. If you prefer a looser fit, we suggest sizing up one from your usual athletic wear.
What is your return policy for international orders?
We offer a 30-day return window for all unused items with original tags. Please note that international customers are responsible for return shipping costs and ensuring the items reach our warehouse safely.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can range from 7-14 business days depending on the destination and customs processing.
How should I care for my NeoPro cycling kits?
To maintain the technical integrity of the fabric, machine wash in cold water using a delicate cycle and a laundry bag. Always hang dry; never use a tumble dryer, bleach, or fabric softeners.
Do you offer group or club custom designs?
Yes, NeoPro provides custom kit solutions for cycling clubs and corporate teams. Please contact our support team via the 'Custom Gear' page to receive a quote and design consultation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna for eligible regions.